Close the Loop and Customer Experience Management

What Customer Survey Practice Drives You Nuts the Most?

SurveySensum

JANUARY 18, 2024

I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. But what ensued was a battle with my keyboard that I hadn’t signed up for.

Customer Survey

Customer Survey Close the Loop Start-ups Text Analytics

Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!

Close the Loop

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Tech Customer Success

What Customer Survey Practice Drives You Nuts the Most?

Are You There, Company? It's Me, Your Customer.

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